At least the automated part is. My internet connection and digital cable has been out for 3 hours and I called them on my cell phone only to get into the most basic automated “helper” that I’ve ever been subjected to. Note to Charter customer support VP: not every customer doesn’t know their cable modem from their toaster. Once I got to the live person, things moved along better as she judged that I wasn’t a moron fairly quickly (or, perhaps, she heard the tone of cynicism in my voice).
All worked out fine as she jogged my memory of when this happened last summer and I went outside and disconnected the cable for a minute and reconnected it. The guy who came out last time called it some sort of static build-up in the line. Not sure if that was BS or not, but I’m going to add that to my list of troubleshooting techniques before I call Charter in the future. Hope I don’t have to do that anytime soon.